GENERAL POLICIES AND REGULATIONS

1. This website is owned by Song Nga International Co., Ltd

When you visit our website, you agree to these terms. We may change these policies and regulations to suit the interests of our customers and our company. Please follow to update the website's regulations and policies here.

2. The regulations for use of website

2.1. When accessing our website, customers must ensure that they have all civil acts to perform goods purchase and sale transactions in accordance with current regulations of Vietnamese law.

2.2 You register information to buy goods at our website, you must commit and be responsible for all the information you provide to us to serve the purchase and sale at this webtise. We do not accept any responsibility, directly or indirectly, for damage or loss caused by your failure to provide accurate information.

2.3 Use of any part of this website for commercial purposes or on behalf of any third party is strictly prohibited without our prior written permission. We will cancel the order if you violate one of the above, for the acts that cause heavy losses, we will take stronger measures before the law.

3. Customer feedback

All comments of our customers, we take note and consider.

4. Accept orders and prices

4.1 We have the right to refuse or cancel your order for any reason related to technical error, system objectively at any time.

4.2 Our operator will reconfirm the phone number and address before receiving the order.

4.3 We are committed to providing the most accurate pricing information to consumers. However, sometimes errors still occur, for example, when the product price is not displayed correctly on the website or the price is wrong, we will contact you for instructions or order cancellation on a case-by-case basis. that's for you. We also reserve the right to refuse or cancel any order whether or not it has been confirmed or paid for.

5. Change or cancel a transaction at the website

5.1 You have the right to change the transaction or cancel the order before we make the delivery.

5.2 In any case, the customer has the right to terminate the transaction if the following measures have been taken:

5.2.1 Notify us of the transaction cancellation via Hotline: 0964 040 767 before we deliver the goods.

5.2.2 Return of products received but due to technical defects of the product and we do not have a similar product to replace.

6. Solve the consequences due to the error of entering wrong information at this website

6.1 Customers are responsible for providing complete and accurate information when participating in transactions at  www.physalisvn.com

6.2 In case the customer enters the wrong information and sends it to the page www.physalisvn.com , we reserve the right to refuse to make a transaction.

6.3 In addition, in all cases, the customer has the right to unilaterally terminate the transaction by notifying us by phone before we make the delivery.

6.4 In case of incorrect information arising from our side due to a technical error or a third party, we apologize to you and will support you in the next transaction.

6.  Guarantee transaction safety www.physalisvn.com

We build a system to secure customer information so that transactions are conducted successfully, minimizing risks that may arise.

7. The legal right

The terms, conditions and content of this website are governed by the laws of Vietnam and the competent Court in Vietnam will resolve any disputes arising from the unauthorized use of this website.

8. Solving disputes 

Any controversy, claim or dispute arising out of or in connection with transactions on this website or these Policies and regulations shall be resolved by negotiation, conciliation, arbitration and/or Court in accordance with the consumer protection law.

9. Trademarks and Copyrights

All intellectual property rights (registered or unregistered), informational content and all design, text, graphics, software, images, video, music, sound, compilation the software, the source code and the underlying software are our property.